- Do you ship internationally?
- Yes, contact us at julie@julersrow.com for pricing.
- Note: Buyers are responsible for the additional costs such as duties, taxes and custom clearance fees.
- Can we purchase an original watercolor?
- Yes, contact us at julie@julersrow.com for pricing.
- What metal is your jewelry?
- We use sterling silver with gold vermeil or sterling silver with white rhodium. Our vermeil is 3 microns thick giving the wearer years of use and can be replated. We offer rose gold vermeil or 14K by request.
- What gemstones do you use in your jewelry?
- We use white topaz, white zirconia, green onyx, synthetic turquoise, black onyx and lapis.
- Can I shower/swim in my jewelry?
- We always suggest removing jewelry prior to swimming, showering or working out. Chemicals from shampoo/conditioner/soap or chlorine can be damaging to the gold plate & enamel. We suggest cleaning your jewelry with a damp cloth or gently brush with a soft toothbrush and warm water. Please refrain from using ultrasonic cleaners.
- Do you offer returns/exchanges?
- We are happy to offer size exchanges on our rings, bracelets & clothing. Please email julie@julersrow.com with the new size you require and tracking number of your return package.
- How quickly will my order ship?
- Lead times vary between products and are stated at the bottom of each product description. If you are working to meet a deadline, please don't hesitate to contact us at info@julersrow.com.
- Do you offer custom pieces?
- Yes! We love to work with clients to make something custom. Contact us at info@julersrow.com.