Frequently
Asked Questions

    • Do you ship internationally?
      • Yes, contact us at julie@julersrow.com for pricing.
        • Note: Buyers are responsible for the additional costs such as duties, taxes and custom clearance fees.
    • Can we purchase an original watercolor?
      • Yes, contact us at julie@julersrow.com for pricing.
    • What metal is your jewelry?
      • We use sterling silver with gold vermeil or sterling silver with white rhodium.  Our vermeil is 3 microns thick giving the wearer years of use and can be replated.  We offer rose gold vermeil or 14K by request.
    • What gemstones do you use in your jewelry?
      • We use white topaz, white zirconia, green onyx, synthetic turquoise, black onyx and lapis.
    • Can I shower/swim in my jewelry? 
      • We always suggest removing jewelry prior to swimming, showering or working out.  Chemicals from shampoo/conditioner/soap or chlorine can be damaging to the gold plate & enamel.  We suggest cleaning your jewelry with a damp cloth or gently brush with a soft toothbrush and warm water. Please refrain from using ultrasonic cleaners.
    • Do you offer returns/exchanges?
      • We are happy to offer size exchanges on our rings, bracelets & clothing. Please email julie@julersrow.com with the new size you require and tracking number of your return package. 
    • How quickly will my order ship? 
      • Lead times vary between products and are stated at the bottom of each product description.  If you are working to meet a deadline, please don't hesitate to contact us at info@julersrow.com.
    • Do you offer custom pieces? 
      • Yes! We love to work with clients to make something custom. Contact us at info@julersrow.com.



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